Five Issues With Your Janitorial Service

You deal with many problems each day when it comes to janitorial in your building. You don’t need yet another problem. In the janitorial industry, there are five major issues that cause 95% of the problems that exist with janitorial in every building today.

Why is it so important to recognize where the cleaning goes off the rails in your facility? Because if we can pinpoint where the major issues are, then we can work with you to find the right solutions to get you back on track in cleaning your facility properly. Here are the top five.

1 Inadequate Training

One of the best ways to prevent issues from arising in your facility is to properly train your janitorial staff or hire a commercial cleaning company that properly trains and certifies them for correct procedures. Very good service requires very good employees, and employees need effective training to be good at their jobs. If you hire a janitorial cleaning company, they must provide their teams with comprehensive training designed to help their cleaners deliver consistently great service to you the customer. Some of that training should be:

• Bathroom cleaning
• Blood borne pathogen training
• Hazcom communications
• Interior office cleaning training
• OSHA & other safety training
• Green cleaning
• Difference between cleaning, sanitizing, disinfecting and sterilizing surfaces

If you are having work in a specific industry like medical, industrial, educational the cleaning company that you hire should know how to clean for that specific industry and what challenges to overcome to provide the best service possible. The best janitorial cleaning companies have a training process and often document that employees have gone through that process.

2 High Employee Turnover

High turnover from the janitorial company that you use can be a problem in your business. You might think that this issue is not yours, but often it leads to customer problems in consistency and quality. Here’s how it can hurt your company.

• Reduces the value of the commercial cleaning
• Leads to poor quality in work
• Can result in uncompleted tasks
• Diminishes the relationship between the janitorial company and their clients
• Damaged equipment and material waste is often a problem
• Can result in security problems
• Increases overall cost for the janitorial company and the client

High turnover often comes from janitorial companies not training properly, hiring sub-contractors, not screening properly or just poor management skills.

Avoid these issues with your janitorial cleaning company, look for a reputable cleaning company that has a long consistent history of doing a great job. Grimebusters Inc. has just that history.

3 Absent Quality Assurance Systems

Effective, responsive cleaning service don’t just happen by accident. They happen by design. Most cleaning companies that do a great job, first have good leaders. Second they have a process in place that double checks or triple checks that the process is followed and catches problems before they arise for the customer.

Good janitorial cleaning companies communicate with each other about inspections and quality assurance. They hire the right people to streamline your service and handle issues promptly.

4 Lack of Communication

Poor communication can be the number one factor for problems in any business. It often leads to strained relationships between the cleaning company and the customer. If a commercial cleaning company doesn’t effectively communicate with you about their services, this could be a warning sign that they are trying to lay low and avoid any potential issues.

Here are some key questions to ask:

• How often do they communicate with you?
• Do they respond in a timely manner?
• Do they pass the information onto the front line cleaners?
• Are they quick to fix the problem?

5 Lack of Systems and Processes To Deliver On Promises

Most cleaning companies want to deliver effective services, but a great deal of the time they don’t have the resources and planning to adopt systems and processes to be effective. Effective cleaning services don’t happen by accident. They plan, train, adopt and follow up with their staff to make sure processes and plans are being implemented.

Conclusion:

Do you know if you have a good commercial cleaning service? Finding a cleaning company that offers effective training, lower than average employee turnover, quality control measures and solid communication may seem like a monumental task. They are out there! Grimebusters Inc would be happy to talk with you about your current cleaning problems and help you to find the right solutions for your cleaning needs. Give us a call today!