What questions do you think of when you are shopping for a Commercial Office Cleaning company? These questions are the critical key to finding the right company to clean your office space and clean it properly. If you don’t or haven’t thought about it, we can help you think through that process.
I have learned through many years of running a commercial cleaning business that some customers don’t ask enough questions of prospective Commercial Office Cleaning companies. This process can lead to disaster, cost you a lot of money and wreck your customer’s perception of your business.
What can you the customer do about this?
Ask the right questions and avoid hiring the wrong company for the job. That sounds easy, but in reality, if you don’t know the industry or what to expect it is difficult. Just because a company can provide a bid for your business, doesn’t mean they are the right person. Here are the critical key to hiring a Commercial Office Cleaning company in the St. Louis and Metro East region.
Cleaning Company Employees
- How are they hiring employees?
- Are they outsourcing the work to other cleaning companies?
- Do they offer their employees training or certification?
- Do you perform background checks before hiring your employees?
- What do you offer for customer service?
- How do you communicate with customers (phone, email or in person)?
- What are your customer service hours?
- How do you resolve customer service issues?
- Do you have emergency hours or customer service?
- How often do you bill customers?
- What type of payment forms do you offer?
- Do you have liability insurance?
- Do you have workers comp insurance?
- What other accounts do you service in this area?
- How many years have you been in business?
- What do you do to motivate your team to do a good job?
- Will the same cleaners clean my location each time?
- What kind of green cleaning programs do you offer?
Here are some of the daily cleaning tasks that should be done each time. This is based on a daily Commercial Office Cleaning companies best practices.
- Empty the trash cans, clean as needed and replace liners.
- Vacuum all carpets and mats in the building.
- Vacuum all hard floor surfaces (especially entryways & restrooms).
- Dust all surfaces (desks, chairs, tables and other furniture).
- Wipe all horizontal or vertical surfaces near entryways, copy rooms and bathrooms with disinfectant.
- Mop all hard surfaces floors and polish when necessary.
- Clean all glass near entryways and office spaces.
- Wipe all door handles and light switches with disinfectant.
- Polish any brass on door and cabinets.
- Spot clean walls and painted surfaces that have scuff marks.
- Collect all trash, paper, bottles near entrances.
- Make sure all entryways are neat and furniture arranged nicely.
- Stock toilet paper, hand towels, facial tissues and hand soap dispensers.
- Empty all waste bins, clean and replace liners.
- Clean and polish mirrors.
- Wipe down hand towel dispensers and clean wall around the dispenser.
- Wipe down the main door, restroom stall doors, and
- Polish any brass or chrome hardware at sink or toilet.
- Dust partitions to stalls.
- Vacuum floor and mop all hard floors.
- Toilets and urinals have to be cleaned and disinfected/sanitized inside and out.
These are just some of the tasks that your cleaners should be performing each day. This is not a complete list; it’s just to give you guidance on what you should expect from a cleaning company.
What Does A Cleaning Service Cost?
When it's time to look for a new cleaning service it may seem like a daunting task. Our FREE pricing guide will help you to determine what a cleaning service should cost for your facility. Here's what's in our guide:
- What factors determine costs
- How to request a fair cleaning quote
- How to compare hidden cost in cleaning
- Rooms and Square footage for cleaning